In this week’s webchat, Brendan introduces our new Team Support member Alice Austin. They discuss our Proactive Support Plan services and how they can benefit our clients.
Ongoing website maintenance, content changes, and technical updates can be a daunting time-consuming task especially when you’re not completely confident when it comes to navigating the backend of your website. We offer 3 different types of support plans designed to make the process of ongoing website updates easier for you.
Check out the 3 following support plans we offer to find out which one best suits your needs!
This plan is great for businesses who wants to manage their own content but still needs that extra support over the phone. If you have any issues or just need help with your website, we can take the stress away. With our technical support plan, we will be there to help keep your website fresh and performing for your organization.
Content and Technical Support:
This plan is perfect if you struggle to find the time to upload fresh content to your website. We can give you the help you need without you having to worry about hourly rates and how much things are going to cost. You will have more time to focus on what you do best, running your business!
This plan is for anyone who has an e-commerce site and needs assistance with uploading bulk products and other general updates to their site. With our e-commerce support plan, you will still receive over the phone support as well as specialised content management and technical support.
All of our Proactive Support Plans give you priority service and allows you to jump the queue. The plans also all include email assistance and you will receive monthly calls from Alice to discuss your Google Analytics report and website performance.
If you need help keeping your website up to date and ahead of the game get in contact with us to discuss your options.